Receiving Documents are received from the clientDocuments are sorted in batchesEach batch is placed in one box / folder. CapturingDocuments are captured via a barcode scanner once received to ensure an accurate track of all documentsDocument is stamped by the capturing agents Preparation Documents are unstapledDocuments are sorted if requiredSeparator or barcode is inserted to separate the documentsQC: preparation team check for the capture tamp to ensure all documents are captured in the previous step. ScanningDocuments are inserted into the scanner to scan all pages per documentManual splitting is done at this step by the scanning agent if needed (in case barcode / separator was not recognized)QC: Scanning count is compared to capture count to ensure no documents are lost / damaged during preparation or scanning. IndexingOnce the batch is scanned, it is transferred to the indexing teamIndexing team will capture any required fields within the capturing systemQC: indexing team will review the image quality, if the quality is not acceptable the document is sent for re-scan. Quality ControlOnce the indexing is done the batch is transferred to the QA team to check a sample of documents.If the sample is not accepted, then the batch is moved back for re-indexingIf the batch is fully accepted or minor corrections are required, then the QA specialist will do the correction and accept the batch. RegroupingPages are re-grouped into one document and separators are removed.Document returned to the relevant batch box. Re-capturingThis is an addition QC step to ensure that all documents initially captured are in place within its correct batch. ExportOnce the batch is fully accepted, it is exported to the document archiving system for storage.